Messaging Terms
These Messaging Terms govern Carabel's care-messaging program, operated by Carabel Inc. on behalf of your treating provider, your provider group, or your health insurance company. By providing your mobile number and agreeing to receive texts, you accept these terms.
About the program
Carabel sends text messages to support your recovery after a hospital stay or procedure. The program includes recovery check-ins, appointment and medication reminders, and support from your care team. These are care messages — not marketing.
Message types
- Recovery check-ins (for example, "How are you feeling today?").
- Appointment and medication reminders.
- Messages from, and replies with, your care team.
- A confirmation message when you are first enrolled, to verify it is really you.
Message frequency
Messages are recurring, and frequency varies based on your care plan — typically 2–7 messages per week during active recovery, fewer afterward, plus responses to your own inquiries.
Cost
Msg & data rates may apply, depending on your mobile carrier and plan. Carabel does not charge you for the messages.
How to stop or get help
Reply STOP to opt out, HELP for help.
- Reply STOP (or UNSUBSCRIBE, CANCEL, END, QUIT) at any time to stop messages. We will send one confirmation: "You have been unsubscribed. Reply START to re-subscribe."
- Reply START to resume messages.
- Reply HELP for help; you can also email help@carabel.ai.
Consent is not a condition of care
Consent to receive text messages is not a condition of receiving care. If you prefer not to use text messaging, you can still reach your care team and read your messages securely in the Carabel app or web portal.
Carrier disclaimer
Message delivery is subject to your mobile carrier's network. Mobile carriers are not liable for delayed or undelivered messages. Carabel is not responsible for delays or failures caused by your carrier, device, or network.
Privacy
Your information is handled as described in our Privacy Policy, including how we protect health information under HIPAA. We do not sell or share your mobile opt-in information, consent, or phone number with third parties or affiliates for their marketing purposes.
Changes and governing law
We may update these terms; the effective date above reflects the latest version. These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws rules.
Contact
Carabel Inc.
56 Broad St STE 95447
Boston, MA 02109
help@carabel.ai